Customer Service​/Inside Sales Administrator – Korean​/English Bilingual

A global manufacturer of industrial equipment is currently seeking a motivated Korean - English bilingual Customer Service / Inside Sales Administrator to support their office in the Buffalo Grove, IL area. The ideal candidate will have established work experience in customer service and logistics operations, and a positive, team-oriented mindset. This is a full-time, direct hire position with a comprehensive benefits package.

• Act as a point of contact for customers and internal clients regarding order status, logistics tracking, questions and issues, etc. via phone and email
• Perform accurate data entry, receive and process purchase orders and return authorizations, and update logistics information and sales activity in the company system(s)
• Work closely with Operations and Sales departments to ensure orders are processed and demand is forecasted accurately
• Assist with product pricing and provide quotations to customers
• Interface with other internal departments and external suppliers (both domestic and international) to ensure timely delivery of products
• Provide customer service and resolve issues with purchases, warranty issues, and delivery as needed
• Track inventory and ensure adequate stock to fulfill product requests and purchases
• Assist as needed with administrative tasks, including assisting with booking for internal events, booking travel, and assisting with distributing sales reports and commission reports
• Other duties as assigned
• Fluency in Korean and English languages, including speaking, listening, reading, and writing
• Good communication and collaboration ability in a multicultural environment
• At least 2-3 years' work experience in sales administration, purchasing and inventory control, or inside sales, preferably in a manufacturing environment
• Ability to be self-sufficient and work independently with minimal direct supervision
• Strong computer skills and experience in Microsoft Office applications
• Strong problem-solving and time management skills

• $50,000 - 55,000 annual salary with eligibility for company bonus program
• 401k program with company match