Netsphere Technologies, Inc MSP Level 3 Network Engineer

Netsphere Technologies, Inc.$90,000.00 – $ per year# MSP Level 3 Network Engineer Remote
· Full-time Posted Oct 28, 2026 by MSP JobsMSP Level 3 Network Engineer, Chicagoland (3+ Yrs MSP Exp Required) Netsphere Technologies, Inc. | Buffalo Grove, IL 60089 area | Full-time | Hybrid, must live in the Chicagoland area, with regular on-site client and project work Pay: $90,000.00 – $ per year About the Role This isn't a typical Level 3 ticket queue position.

You'll be one of our final points of technical escalation, leading complex network and infrastructure projects from assessment through completion. We've been in business for 23 years. Our clients typically range from 10–100 users, and we standardize environments using mainstream, best-practice solutions to ensure predictable, secure, and reliable networks. Location & Schedule
• Full-time, Monday–Friday, 8:00 AM – 5:00 PM
• Participate in the after-hours on-call rotation: one week of nights and weekends coverage approximately once every 6 weeks. We generally get less than 5 calls a week.
• Based in the Chicagoland area, with the ability to travel to client sites as needed
• This is a field-based role. We have no central office, so time not spent at client sites is worked from your own home base in the Chicagoland area
• Some engagements may require being on-site at a single customer location for a full work week at a time (e.g., project cutovers, migrations, on-site assessments, or emergency response)
• Project work will occasionally fall on evenings or weekends (not every week, but candidates must be willing and able to work outside standard hours when a project or emergency requires it)
• Valid driver's license and reliable transportation required What You'll Do
• Serve as one of the final points of technical escalation for complex, hard-to-diagnose issues
• Design, plan, and lead networking and infrastructure projects including segmentation, routing, switching, and firewall/network assessments and building the project plan directly with the client
• Run client-facing infrastructure assessments and translate findings into a scoped project plan
• Support multiple client environments and switch contexts efficiently
• No task is “below” this role. You must be comfortable picking up a Level 1 or Level 2 ticket when the team needs it
• Mentor and provide technical guidance to other engineers, serving as one of the team's go-to resources for complex issues
• Assist with client onboarding and infrastructure projects
• Own the rollout of new endpoint and network deployments across client environments, and periodically audit them to catch and close coverage gaps such as missing or offline agents, unpatched devices, and misconfigured network equipment
• Own and maintain technical documentation and SOPs in our documentation platform (documentation-first mindset required)
• Meet directly with vendors when their product support is needed during a project
• Provide on-site consulting, project leadership, emergency response, and hardware support as needed, including extended on-site stays at customer locations when a project calls for it

Required Qualifications
• If you're currently not considered tier 3 or higher then this role isn't right for you
• 5+ years of IT support experience
• At least 3 years of IT MSP experience (required) — this means providing outsourced IT support to multiple external client businesses, not an internal IT role at a single employer/customer, even one where you personally handled many different services or tasks
• Strong troubleshooting methodology and root-cause analysis skills
• Demonstrated experience planning and leading networking projects, including writing project plans and running client assessments
•…