Intake Specialist

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Buffalo. Community Action Organization of Western New York. Housing Intake Specialist. $18/hour.

Provides assistance and support to individuals and families requiring housing-related assistance from the Housing Development Office. Supports clients through the intake process for services and programs administered by the CAO of WNY Housing Development Office.

• Manages incoming phone calls and voicemails
• Performs department intake process
• Interviews clients to determine level and breadth of assistance required
• Conducts intake and formal assessment to determine clients eligibility for programs and services
• Makes referrals to other CAO services where appropriate
• Serves as primary contact for clients, partnering agencies, and contractors
• Coordinates linkages to community partners for services where warranted
• Keeps extensive and accurate paper and electronic records to assure grant compliance
• Demonstrates ongoing effort to work cooperatively to provide seamless service to clients and collaborators
• Practices confidently in accordance with Federal confidentiality rules and regulations
• Assists with data entry for accurate program reporting (monthly, quarterly, annually)
• Coordinates contractor communications for home repair programs
• Makes deliveries or drop off paperwork to agency headquarters and other offices as needed
• Must have driver’s license and transportation

• Must have excellent oral and written communication skills and strong organizational skills.
• Must have experience with Microsoft Office Suite / Google Drive Suite or other equivalent for word processing and spreadsheet management.
• Erie County resident preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

High School diploma or equivalent required. Computer literacy with strong data entry skills and previous community work experience is desirable.

Able to read, analyze and interpret general business documents and information; able to write reports, correspondence and to speak effectively to individuals and to groups; able to present information and respond to questions from managers, clients, and the general public; excellent grammar skills and ability to accurately summarize verbal and written information.

Basic math skills required.

Ability to interpret and draw conclusions from data, must be able to collect information and data from staff, management and clients in informal conversation and structured interviews; must be able to understand and apply the information/data to specific situations and problems and draw appropriate conclusions, must be able to interpret a variety of instructions in written, diagram or schedule form.

Knowledge of housing resources in Western New York; experience with grant administration, housing counseling, real estate, construction/weatherization, sustainability or other related field a plus.

Community Action Organization of Erie County, Inc., is an Equal Opportunity Employer.