Clinic Office Assistant

Agency Profile:
Spectrum Health & Human Services

Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self‑defined improvements in their quality of life.

Location:

1775 Niagara Street / 1298 Main Street

Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

• Knowledge and demonstration of agency core values in day‑to‑day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• May require travel between sites to provide coverage for other support staff
• Greeting and checking clients in using a friendly demeanor upon arrival for their appointment
• Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
• Politely answer and direct calls to the appropriate person
• Daily insurance verification of third party payers, Medicaid and completion of financial reviews
• Collection, reconciliation and posting of all client payments
• Sends/receives incoming, outgoing mail and faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Other duties as assigned

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast‑paced work environment

• High School Diploma or equivalent

• One year work experience in related field preferable

• Flexible availability and willingness to work nights and weekends
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation

Compensation: $17.00/hr – $19.36/hr