Support Specialist

Support Specialist – Care Patrol of Buffalo–Niagara

Are you organized, compassionate, and looking for flexible, meaningful part-time work? Are you a student, a parent looking for work during school hours, or someone seeking a second job with purpose? If so, we’d love to have you join our team as a Support Specialist with Care Patrol of Buffalo–Niagara.

At Care Patrol, we help older adults and their families navigate one of life’s most important transitions — finding the right care, at the right time, with dignity and compassion. As a Support Specialist, you’ll play an essential role in supporting our Senior Care Advisors and ensuring families feel cared for, informed, and supported every step of the way.

This role offers part-time, flexible scheduling with weekday and/or weekend hours.

• Title:
  
  Support Specialist
• Schedule:
  
  Part-time, flexible (approximately 5–25 hours per week)
• Work Environment:
  Hybrid — some office-based work, some remote from home, and occasional community-based support
• Office
  
  Location:
  
  West Seneca, NY
• Compensation: $22–$25 per hour, commensurate with experience, skills, and ability to support families with professionalism and care.

• Compassion:
  Every interaction matters — we lead with empathy and respect.
• Excellence:
  We take pride in being organized, prepared, and responsive.
• Teamwork:
  We support one another so families feel fully supported.
• Trust & Integrity:
  Families rely on us during sensitive moments — we honor that trust.

• A caring, dependable professional who enjoys helping others.
• Organized and detail-oriented, with the ability to manage multiple tasks.
• Comfortable communicating by phone, email, and in person.
• Interested in supporting older adults, caregivers, and families.
• Flexible, adaptable, and eager to be part of a mission-driven team.

• Provide vital administrative, client-facing, and team support that helps our Care Advisors focus on guiding families through care decisions.
• Support office organization and preparation of client, tour, and outreach materials.
• Make check-in calls with clients and families to provide friendly follow-up and reassurance.
• Assist Senior Care Advisors with scheduling, coordination, and occasional support during community tours.
• Prepare and organize materials for meetings, tours, and events.
• Help maintain accurate documentation and records in company systems.
• Provide general administrative and customer service support as needed.
• Represent Care Patrol with warmth, professionalism, and compassion in all interactions.

• Previous customer service, administrative, or support experience preferred.
• Interest in or experience supporting older adults, caregivers, healthcare, or senior services is a plus.
• Strong organizational skills and attention to detail.
• Clear, compassionate verbal and written communication skills.
  
  Comfort using computers, email, and basic office software (Google Workspace and/or Microsoft Office).
• Ability to work independently while also collaborating with a team.
• Reliable transportation for occasional community-based support.

• Flexible hours that work around school schedules or family responsibilities.
• A hybrid role with variety — office in West Seneca, home, and community.
• Meaningful, people-centered work that makes a real difference.
• Supportive team culture that values compassion, organization, and reliability.
• Exposure to senior care navigation, healthcare partnerships, and community-based services.

Care Patrol of Buffalo–Niagara is an Equal Employment Opportunity (EEO) Employer. We do not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, marital status, familial status, military or veteran status, domestic violence victim status, or any other status protected by federal, New York State, or local law.

Employment decisions are based on qualifications, merit, and business needs.

If you’re looking for flexible, purposeful part-time work that fits your life while making a meaningful impact, we invite you to apply and join the Care Patrol of Buffalo–Niagara team.

Apply here: (Use the "Apply for this Job" box below)./TfiKh9hcGPPDfdMA6