Assistant Service Manager

Company

Wilkins Recreational Vehicles

Assistance Service Manager

• $65,000.00 - $85,000.00 Annually.
• Eligible for profit‑sharing.

• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

• Oversees the entire customer service experience from appointment setting to finalizing the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customers and follows up after work is completed to ensure satisfaction.
• Understands customers’ needs, committed to exceed expectations every day.
• Complies with all company policies and procedures.

• 2 years’ experience in a management position is preferred but not required.
• Strong communication skills.
• Positive attitude.
• Strong work ethic.
• Ability to work effectively in a team leadership setting.

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.