Senior Product Designer

At QBench, we're modernizing the behind-the-times LIMS (Laboratory Information Management System) market with a lab operating system labs genuinely love. Rated #1 on G2's Highest-Rated and Easiest-to-Use LIMS lists, we power everything from foodborne pathogen detection to molecular diagnostics, and we help labs do it faster and better. Design is how we win from here. As we build on strong product-market fit, craft is our edge.

Polish, clarity, and consistency are what set QBench apart, and they show up in the outcomes we care about: users learn the product faster (learnability), get work done with less friction (efficiency), recover easily when something goes wrong (error recovery), and genuinely enjoy using it (satisfaction). We're hiring a Senior Product Designer to own design at QBench: the person accountable for the quality of what we ship and the standard to which the whole team designs.

Someone who leads with research, holds an exceptionally high craft bar, and uses AI as a force multiplier.

You’ll owned design  the senior design voice on a small, high-leverage product team (partnering closely with our Senior PM and product designer, and embedded across engineering, sales, and customer success), you’ll own design for major product areas end to end, from discovery and research through polished, implementation-ready UI. This is a craft-forward role, and Figma mastery is the foundation. You’re a true Figma power user who sets, documents, and holds the line on the craft and design-system standard, and raises it over time.

You’ll be the person the team looks to for what "great" looks like, and the one accountable for getting the work there. QBench sits at the center of critical work in scientific labs, so the experiences you design are felt daily by lab managers, QA leads, and bench scientists. If you’re energized by deep domain problems, real ownership, and AI-augmented design, this role is for you.

• Product Discovery & Research
  • Plan and run continuous qualitative research to deeply understand user needs, workflows, constraints, and unmet opportunities. Translate raw findings into clear problem statements, opportunity areas, and design principles.
  • Build and socialize research artifacts (personas, journey maps, workflow diagrams) and contribute to a reusable, searchable research repository. Ensure insights actively inform product and design decisions across the team.
• End-to-End Feature Design & Delivery
  • Own the design of features from early concept through final UI and implementation readiness.
  • Produce wireframes, interactive prototypes, and high-fidelity Figma designs that clearly communicate behavior and intent.
  • Partner with Product and Engineering on scope, feasibility, and trade-offs.
  • Keep designs implementation-ready, scalable, and aligned to system patterns.
• Usability, Accessibility & Iteration
  • Plan and run usability testing to validate designs before and after release.
  • Identify usability and accessibility gaps; champion best UI/UX for the end user.
  • Iterate on shipped features based on research, analytics, and qualitative feedback.
• AI-Augmented Design
  • Use AI tools (Claude, Figma Make) to accelerate exploration, ideation, content, and synthesis.
  • Generate first-pass wireframes, variations, and microcopy, then refine with human craft.
  • Apply AI to synthesize research and surface patterns; share reusable AI workflows with the team.
  • Transform research to design delivery by building working code prototypes with Claude Code, then moving smoothly between those prototypes and high-fidelity Figma designs.
• Design System, Craft & Standards (own outcomes)
  • Evolve the QBench design system (components, patterns, tokens, usage guidelines), keeping craft and consistency…