Collection Agent

Mandarich Law Group

We are one of the country's leading creditor’s rights law firms with offices in NV, NY, IL, MI, MO, OH, NC, GA, and FL.

Full‑time Collection Agent

Williamsville, NY

Multiple shifts available between 8:00 AM and 6:00 PM, Monday through Friday. In‑office shifts include 8:00 AM to 4:30 PM and 9:30 AM to 6:00 PM.

• Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged‑off accounts on behalf of our clients.
• Calculate acceptable settlement amounts according to guidelines set by our clients and management team.
• Effectively manage an open queue of accounts to consistently hit your monthly collection goal.

• Excellent verbal communication skills.
• Multitasking and time‑management skills to work through the account queue and inbound call volume.
• Previous customer‑service experience preferred.

• Rate: $18.00 to $20.00 per hour plus monthly bonus.
• Competitive base salary.
• Graduated bonus system to allow new employees immediate bonus opportunity and potential for significant earnings.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Long and short‑term disability insurance.
• Company‑paid life insurance.