Service Account Manager

Alkegen has an exciting opportunity for a Service Account Manager to join our Commercial Excellence team. This role involves strong oral and written communication skills and building rapport with customers and partners. Work hours are Monday‑Friday 8 AM to 5 PM ET.

Alkegen is an innovation‑driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through our global reach and breakthrough inventions, we deliver products that enable the world to breathe easier, live greener, and go further than ever before.

With over 60 manufacturing facilities and a global workforce of more than 9,000 talent experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. We offer a range of dynamic career opportunities from production operators to leadership, and we are always looking for top talent ready to bring their best.

The Service Account Manager (SAM) acts as the liaison between external customers, sales engineers, internal warehouses, and manufacturing groups. The SAM manages customer and distributor orders, processes new orders, monitors existing ones, and performs general customer maintenance duties. The role requires tact, attention to detail, quick decision‑making, and the ability to juggle multiple responsibilities.

• Receive and process customer orders and inquiries.
• Maintain ongoing relationships with assigned customers and commercial partners.
• Ensure orders are entered correctly and customers receive acknowledgment with realistic delivery dates.
• Provide standard pricing, quoting, product availability, and schedule information within established guidelines.
• Check prices and validate configurations as needed.
• Serve as communication link between customers and commercial to assure responsiveness.
• Track order activity and alert stakeholders of any potential delivery problems; partner with Logistics to expedite deliveries.
• Slot order deliveries into the production schedule and communicate changes in demand or requested delivery dates.
• Use product knowledge, availability, territories, and customer insights to provide key communications to the customer.
• Maintain a high level of customer service reflected by a low number of complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure customer needs are met.
• Have basic knowledge of export order processing, including ocean and air export regulations, NAFTA and other free trade agreements.

• High School Diploma required;
  Associate’s or Bachelor’s degree in a relevant field preferred.
• 2–5 years of customer service experience.
• Manufacturing company experience preferred.
• Preferred knowledge of U.S. trade compliance (import/export compliance, ITAR, NAFTA, other free trade agreements, Made in the USA rules, harmonized tariff rules).
• Excellent organizational and communication skills with strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required; knowledge of Oracle preferred.
• Ability to rotate with other CSRs to provide holiday coverage.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Glass, Ceramics and Concrete Manufacturing

At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth and innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.