Customer Service Representative-- GOSDC

Customer Service Representative III – 6-Month Contract

$25.00/hr – $25.00/hr

8am – 4:30pm

Serve as a liaison between customers and internal teams, ensuring professional interaction and support. Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.

• Order Processing:
  Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Order Status Communication:
  Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Internal
  
  Collaboration:
  
  Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
• Problem Resolution:
  Address shipping discrepancies, payment disputes, and handle order cancellations.
• Administrative Support:
  Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
• Continuous Improvement:
  Support initiatives to enhance Customer Service processes.
• Professional demeanor and customer advocacy.
• Strong verbal and written communication skills.
• Team collaboration and positive attitude.
• Ability to balance multiple priorities accurately and adapt to change.

• External:
  Customers, Sales team, AR/AP personnel.
• Internal:
  Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping.

• Associate’s degree + 3–5 years of customer service experience.
• Excellent organization, communication, multitasking skills.
• Comfortable in high-stress environments and adaptable to change.
• Technologically proficient;
  Microsoft Office experience required.

• Experience with MRP software.
• Knowledge of industrial products/applications.

• Office and manufacturing floor setting.
• Must use safety shoes and glasses on production floor.
• Ability to work at a computer and handle both office and production tasks.