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Customer Experience Associate; Part-Time
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-01-06
Listing for:
Kavsports
Part Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Overview
Customer Experience Associate at KAV (Part-Time)
We’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.
Responsibilities- Support the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.
- Manage customer communication throughout the entire order lifecycle, providing support during the custom fit process.
- Help to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.
- Help to design and implement automated processes to reduce manual tasks and enable scalable growth.
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and communicate with cross-functional teams
- Experience with customer support tools (we use Gorgias and Shopify)
- Highly detail-oriented and organized
- Proactive mindset
- Located in Buffalo, NY with the ability to meet with team members in person 1-2x weekly
This is an hourly role with flexible scheduling. Estimated 15 hours per week, with potential for growth based on performance and evolving business needs. Pay Range: $19 - $24/hr
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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