Client Support Coordinator

Overview

Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital: to protect people and property with excellence, professionalism, and genuine care.

• Receive and accurately enter client work orders using internal systems
• Review service quotes from affiliates for accuracy and proper pricing
• Provide outstanding support to internal departments, external clients, and service affiliates
• Access, review, and manage service data for reporting and client updates
• Address scheduling-related inquiries and escalate complex issues to Account Managers
• Build strong working relationships with clients and affiliates through phone and email communication
• Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
• Follow all company policies, procedures, and industry compliance standards
• Participate in the after-hours on-call rotation (approximately once every 3.5 months)

• High school diploma or GED
• Strong verbal and written communication abilities
• Comfortable handling a high volume of calls while managing multiple tasks
• Ability to prioritize effectively and meet deadlines in a dynamic environment
• Flexible, self-motivated, and open to feedback
• Proficient in email communication with a clear, professional tone
• Exceptional attention to detail and commitment to accuracy
• Independent problem-solving skills and strong organizational habits
• Basic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plus
• Dependable, professional, and able to maintain confidentiality at all times

• 401(k) with company match
• Health, dental, and vision insurance
• Paid Time Off (PTO)

Location / Availability: Cheektowaga, NY (Full-time, in-person)