Customer Service Representative

Customer Service Representative – Spectrum Mobile

Buffalo, NY, United States

Do you enjoy multitasking, are personable and patient, and have a passion for customer service? As a Spectrum Mobile Customer Service Representative focusing on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

• Learning about Spectrum’s mobile products, services, and billing processes to provide knowledgeable and efficient customer service.
• Representing a Fortune 100 company and being the voice of Spectrum.
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
• Resolving mobile customer inquiries while creating best‑in‑class customer experiences.
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team.

• High school diploma or equivalent.
• Ability to work a variety of schedules, including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.

• 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center.
• MS Office, computer skills, typing.
• Communication, organization, time management, multi‑tasking, customer service.
• Dependable, proactive, adaptable, problem‑solving, professional, resilient.

The base pay for this position generally is between $20.00 and $25.25
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive‑based compensation such as bonuses.

Skyportal Communications is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.