Customer Experience Analyst : CX Insights
Listed on 2026-10-06
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Colonial Group is seeking an Analyst I, Customer Experience to monitor customer sentiment, triage concerns, and follow up on survey feedback. You will support communication channels and assist in implementing customer-centric initiatives.
You will maintain accurate records, collaborate with cross-functional teams, and help enhance satisfaction. A Bachelor's degree and 1-3 years in customer service are expected;
Salesforce experience is a plus; bilingual Spanish is a bonus.
We are looking to fill the Customer Experience Analyst I: CX Insights position at Colonial Group in Buffalo, NY, United States.
Are you ready to take on the Customer Experience Analyst I: CX Insights role at Colonial Group?
We would love to welcome a new Customer Experience Analyst I: CX Insights to our group in Buffalo, NY, United States.
For the Customer Experience Analyst I: CX Insights position at Colonial Group, we are reviewing applications now.
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