Call Center Representative

Description

ADMINISTRATION:
Ensure knowledge of Northwest products and services Ensure compliance with Northwest policies and procedures Ensure compliance with Federal/State regulations Meet productivity standards and complete work in a timely manner Ensure compliance with scheduling requirements and attendance standards Maintain client and Northwest confidentiality Meet service level standards Achieve Contact Center performance standards Serve as a Contact Center orientation trainer CUSTOMER SERVICE:
Identify and resolve customer problems in an efficient manner Gather and analyze information skillfully and develop alternative solutions Manage difficult or emotional customer situations Respond promptly to customer needs Respond to requests and meet commitments Speak clearly and persuasively in positive or negative situations Educate clients on the benefits of Northwest products/services Approach others in a tactful manner and reacting well under pressure Demonstrate accuracy and thoroughness Look for ways to improve and promote quality Demonstrate excellent listening and interpretative skills Demonstrate the ability to establish collaborative customer relationships in a fast paced environment Aim to resolve customer inquiries utilizing a First Call Resolution approach Appropriate use of established call policies and procedures and scripts ELECTRONIC DELIVERY CHANNEL SUPPORT:
Provide support of Northwest technical products and services Technological understanding of computers and online systems Ability to troubleshoot online access issues Knowledge of computer, mobile app and bill pay systems Knowledge and proficiency of debit and credit card systems Knowledge of Northwests automated system OUTBOUND CALL CAMPAIGNS:
Make all outbound calls as delivered and instructed in an efficient manner Document results as instructed Provide quality and efficient customer service to clients Individuals must achieve monthly call quality performance Educate clients on products and services Responsible for utilizing multiple customer databases Provide technical assistance as required Work as part of a team Work with onsite equipment

Skills

customer service, computer skills, administration, call center, Support, Customer support

Top Skills Details

customer service,computer skills,administration,call center

Additional

Skills & Qualifications

Customer Service Banking Computer skills

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Buffalo, NY.

Pay and Benefits

The pay range for this position is $17.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Buffalo, NY.

Final date to receive applications

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Buffalo,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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