Customer Service Representative

Customer Service Representative

National Fuel is currently seeking full-time Customer Service Representative for an outstanding career opportunity at our Cheektowaga, NY Customer Assistance Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

Looking for a career change? Love working with customers? Looking for a set Monday – Friday schedule? We are looking for YOU!

• No weekends or evenings are required!
• Training Requirements

• Employees must complete an approximately 12–14-week, instructor-led training program that includes regular assessments.
• During training, the schedule will be Monday through Friday, 7:30 a.m. to 4:00 p.m.
• Training will be conducted in person in Williamsville, NY. Proper notice will be provided before training begins.
• Work Schedule
  • The regular work schedule at National Fuel's Cheektowaga, NY location will be Monday through Friday, either 8:00 a.m. to 4:30 p.m. or 8:15 a.m. to 4:45 p.m.

• Serve customers in person at a walk-in office and handle daily inbound calls from utility customers throughout National Fuel's New York service territory.
• Address a wide range of customer needs, including emergency calls, account and billing questions, collection matters, meter readings, new service requests, and payment processing.

• High school diploma or equivalent
• Prior experience in a customer service focused environment
• Proficient at navigating computer applications and web-based programs
• Exceptional interpersonal skills
• Proven history of dependability and reliability

• Prior experience with SAP and/or Microsoft Office applications.

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

This is a position within the Company's collective bargaining unit with an hourly rate of pay.

• Starting rate of pay $26.18/hour
• After 6 months $27.90/hour
• After one year $30.81/hour

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
  - Paid Sick Time
• Dental & Vision Coverage
  - Parental Leave for Mothers and Fathers
• 401(k) with Company Match
  - Tuition Reimbursement
• Company Funded Retirement Savings Account
  - Life Insurance
• Paid Vacation
  - Flexible Spending Account
• Paid Company Holidays
  - Charitable Giving Program

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to  by November 18, 2026. Attachments with a.docm extension will not be accepted. Please reference position #26-104NY – New York Customer Service Rep in the subject line of your email.