Automation Service Engineer

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Automation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization.

This position is also responsible for providing on‑site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

• Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finishes the work in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Apply solving techniques and analytical thinking skills to diagnose hardware/software issues, resolve corrective action, and complete system repair.
• Upgrade systems to enable compatible software on all computers.
• Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within the lab automation field service organization.
• Maintain all assigned calibrated test equipment and tools in good working condition and keep calibration dates up to date.
• Provide on‑call support per published schedules, or on short‑notice, as required in support of business needs.
• Work shift:
  
  10 AM – 7 PM.

• Associate Degree in a technical field of study, with 3‑5 years Electrical/Electronics/Informatics/Mechatronics/Biomedical experience.
• Strong understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics.
• Basic computer security concepts and standard processes.
• Proficient in performing software installations and upgrades.
• Valid state‑issued driver’s license with at least 3 years of driving history and meet BD’s auto safety standards.
• Ability to work flexible hours throughout the work week while traveling to various U.S. customer locations.
• Availability for work on call as needed and flexibility to meet business needs.
• Flexibility to travel up to 50 % of time outside of home geographic area, based on business needs.

• Lift up to 30 lbs frequently and up to 70 lbs infrequently.
• Stand, bend, and stoop over a prolonged period of time (up to 10 hours).
• Push/pull materials up to 100 lbs.

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we…