Tour Operations Manager; Highmark Stadium - Buffalo Bills

Tour Operations Manager (Highmark Stadium - Buffalo Bills)

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year. We excel in feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking for world‑class live events and venues.

The Manager of Tour Operations is primarily responsible for the day‑to‑day operations of the tour department at the stadium.

• Manage, train, and schedule tour operations staff for tours of the Stadium
• Work in cooperation with stadium operations for the daily tour schedule and other tour activity/theme day execution
• Assist in sales when directed by the Director of Private Events & Tours
• Proactively create opportunities for new business with existing customers
• Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
• Provide superior and professional customer service to clients
• Liaise with appropriate departments and stadium personnel about daily tours
• Maintain relationship with Ticket Office regarding on‑sale information
• Prepare daily and weekly reports with department sales figures
• Attend team and community events to maximize sales opportunities
• Work non‑traditional hours (nights, weekends & holidays)

Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.

• 2–4 years of stadium operation and sales experience, preferably in sports & entertainment
• College degree
• Self‑motivator with excellent interpersonal, verbal, and written communication skills
• Ability to communicate effectively at all levels internally and externally

• Able to simultaneously manage a high level of detail across multiple projects
• Flexible and able to adapt quickly to changes while maintaining high productivity under pressure
• Teamplayer who offers assistance and support whenever necessary
• Balances internal priorities with client expectations
• Knowledge of Archtics/Ticketmaster Host/CRM systems
• Proficient in Microsoft Office
• Bilingual in Spanish is a plus

Competitive salary range of $70,000 – $80,000, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Location: On‑site at New Highmark Stadium, Buffalo, NY.

Physical demands are representative of those that must be met to perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

The essential responsibilities of this position are described above. They may change at any time due to reasonable accommodation or other reasons. This document does not imply that these are the only duties of the position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.