Fraud Operations Director

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A program manager responsible for developing, implementing, and administering the Bank's Fraud Programs. This position oversees the process for investigation and reporting of fraudulent or illegal activities as well as the prevention and recovery of losses resulting from such activities. They will work with various lines of business to develop policies and procedures to monitor for, and defend against, all types of fraud.

This includes, but is not limited to, checks, deposits, new accounts, online accounts, loans, account take‑overs, elder financial exploitation, online banking, etc. Collaboration with fraud and security staff in other departments may be necessary, including Information Security staff and management. Oversight of the fraud program will include all types of fraud and financial crime, in all areas of the organization.

This position requires expertise in fraud typologies, intervention and prevention strategies, forward‑looking strategic planning, and policy/program development. This position will analyze fraud trends, develop mitigation strategies, and deploy creative solutions to manage fraud losses and support business growth.

• Lead and oversee daily operation of fraud department, ensuring all department objectives, initiatives, and metrics are met or exceeded.
• Supervise writing, reviewing, and submission of required regulatory reports, including suspicious activity reports (SARs).
• Comply with, and stay informed of, all policies and procedures, as well as federal and state laws applicable to the job.
• Maintain proficient knowledge of banking rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, UCC, FACT Act, and OFAC.
• Effectively manage all incoming communications regarding fraudulent or potentially fraudulent activity received via multiple channels from internal departments, customers, law enforcement and banks.
• Review fraudulent activity for the detection and prevention of potential fraud utilizing multiple systems in the areas of;
  Wires, ACH, Card, Check and Online Banking Takeover events.
• Develop, supervise, and retain key talent. Ensure individuals have the skills, product knowledge, and tools needed for fraud mitigation efforts.
• Maintain close liaison with law enforcement, and other financial institution investigators to expedite exchange of information and elicit their assistance.
• Lead the fraud management process with the right balance of customer and risk focus with a goal of mitigating bank losses while not losing sight of unnecessary customer friction.
• Develop, update, and implement, as appropriate, fraud mitigation and investigation procedures and educational materials for internal and external customers.
• Collaborate with other departments to guarantee seamless implementation and support of policies and procedures.
• Responsible for the Bank's fraud monitoring, reporting and KPI's to meet the required Board and Management oversight expectations.
• Establish and maintain Fraud Risk Assessment; identify risk exposures, controls and tolerances, as well as assist operational units to establish…