Lending Systems Business Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role is responsible for directly managing multiple functions within the Lending Business Systems group, owning the Mortgage Point of Sale and Loan Origination systems, leading the development of test strategies/plans, and test cases/scripts for Mortgage Originations/Lending business system testing and managing the Mortgage Systems Service Desk.

• Manage multiple functions within the Lending Business Systems group including but not limited to Business Analysts, Technical Analysts, and Tier 1 User Support Team
• Be responsible for product ownership of Mortgage Point of Sale and Loan Origination systems, including user interface updates and maintaining an efficient and consistent user experience
• Manage Mortgage Point of Sale and Loan Origination/Lending systems testing for Mortgage Platforms team and business subject matter experts
• Manage the transformation and development of a robust automated testing program
• Manage the Mortgage Systems Service Desk for all user support, access management, and other related activities
• Work closely with business subject matter experts and assist other units within Mortgage Systems Administration
• Coordinate activities and manage project deliverables as required

• Experience managing Business Analysts, Service Desk, or Technical Testing team
• Proven programming experience (Java, C#, C++) and strong testing automation knowledge
• Experience with bank, mortgage business, mortgage systems related experience or equivalent is an added advantage
• Minimum of associate’s degree in business, management information systems, related field or equivalent experience
• Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Ability to meet project deadlines and objectives independently and within a team

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.