Banking Services Operations Associate III - Mortgage & Maintenance

Completes basic mortgage payment processing and special loans duties and basic research tasks.

• Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
• Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated Clearing House) agreements.
• Complete basic documentation preparation related to mortgage loan modification documents.
• Respond to or initiate standard requests on exception payment applications or mortgage document term research.
• Complete mid-level complexity research into maintenance completed, payments and payoffs.
• Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
• Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
• Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
• Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

• Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
• Proven internal and external customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Minimum of 1 year’s relevant experience #LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD).

• We are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and…