Laboratory Client Support Associate

Posted 1 day ago

Shift: Shift 2

FTE: 0.4

Salary:  USD

Facility:
Sisters of Charity Hospital

Status:
Part Time w/Benefits

Bargaining Unit: ACE Associates

Exempt from Overtime:
No

Work Schedule:

Evenings with Weekend and Holiday Rotation

Hours:

2:00pm-10:00pm

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.

• High School diploma or GED
• Associate’s degree preferred

• Two (2) years in laboratory setting preferred or customer service field preferred

• Possess excellent communication skills - written, oral, and interpersonal
• Clear understanding of medical terminology
• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
• Customer service skills as demonstrated in current or previous job experience, documented training/in‑services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques

• Normal heat, light space, and safe working environment; typical of most office jobs