Clnical Outreach Navigator; Part-time, grant-funded

Clinical Outreach Navigator (Part-Time)

United Way of Buffalo & Erie County is seeking a collaborative and community-focused professional to advance breastfeeding, chest feeding, and lactation support systems across Buffalo, Cheektowaga, Lackawanna, the City of Tonawanda, Brant, Concord, and Collins. This role will work alongside healthcare providers, community organizations, and cross-sector partners to improve access to lactation support services and strengthen outcomes for low-income, racially and ethnically diverse, Medicaid-eligible families.

Funded through a grant from the New York State Department of Health, this part-time position is scheduled for 10 hours per week with funding secured through December 31, 2028. The position reports to the Director of Community Impact.

• Collaborate with the Director of Community Impact and the Project Coordinator to implement work plans and meet program goals and objectives.
• Build and strengthen partnerships among healthcare providers, community organizations, and coalition members to advance shared goals.
• Help develop and implement strategies that increase breastfeeding exclusivity and duration across targeted communities.
• Assist healthcare practices in assessing and creating breastfeeding-friendly environments.
• Support healthcare organizations in adopting policies and practices that protect, promote, and support breastfeeding, chest feeding, and lactation.
• Provide training, technical assistance, and evidence-based guidance to healthcare providers and clinical staff.
• Support medical practices in implementing data collection, evaluation, and continuous improvement efforts to measure program impact.
• Strengthen connections between clinical care settings and community-based lactation resources, including formal and informal support networks.
• Assist with communication, outreach, advocacy, and community engagement activities that advance coalition priorities.
• Promote long-term sustainability of lactation support services through systems-level improvements, policy development, and reimbursement strategies.
• Represent United Way in community meetings, coalition activities, and partner engagements.

• Bachelor's degree in a health-related field or equivalent education and experience.
• Current Certified Lactation Counselor (CLC) credential required;
  International Board Certified Lactation Consultant (IBCLC) preferred.
• Experience providing lactation support in clinical and/or community-based settings.
• Experience working with healthcare providers, public health initiatives, community coalitions, or collective impact efforts preferred.
• Demonstrated ability to build relationships and work effectively with diverse stakeholders across sectors
• Ability to think strategically and contribute to systems-level solutions that create lasting community impact.
• Proven ability to work independently while managing multiple priorities and deadlines.
• Proficiency with Microsoft Office Suite and general computer applications.
• Commitment to advancing health equity and improving outcomes for children and families in our community.

You'll join a mission-driven team focused on improving health outcomes and advancing equity throughout Erie County. This role offers the opportunity to work across healthcare and community systems, convene partners around shared goals, and help drive meaningful, sustainable change for families. At United Way, our values of equity, service, integrity, collaboration, accountability, and agility guide everything we do.