Clinical Center Associate I​/Clinical Center Associate Trainee

Clinical Center Associate I/Clinical Center Associate Trainee

Regular

Roswell Park Comprehensive Cancer Center

Ambulatory Services - Leukemia

Full time

37.5

0.9375

First Shift (United States of America)

About the Role:

At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Clinical Center Associate, you will often be one of the first people our patients, families, and visitors connect with during their care journey.

Whether you are beginning your career in healthcare administration as a trainee or bringing previous clerical, scheduling, or customer service experience, this role offers the opportunity to play a key part in delivering an exceptional patient experience. You will help keep our clinics running smoothly by supporting patients, providers, and care teams with a variety of administrative and scheduling responsibilities.

If you are organized, compassionate, and enjoy helping others in a fast-paced environment, we'd love to hear from you.

The starting annual salary for a Clinical Center Associate Trainee is $39,956 and this can include a full comprehensive benefits package.

The starting annual salary for a Clinical Center Associate I is $44,560 and this can include a full comprehensive benefits package.

• Greeting patients, families, and visitors with professionalism and compassion
• Answering phone calls and responding to routine questions
• Assisting with appointment scheduling and maintaining clinic calendars
• Supporting patient registration and visit preparation activities
• Collecting and processing patient co-payments when applicable
• Recording and transcribing physician orders as needed
• Maintaining accurate patient and clinic records
• Coordinating administrative activities that support daily clinic operations
• Working closely with nurses, physicians, and other team members to ensure seamless patient care
• Protecting patient privacy and handling confidential information appropriately
• Candidates hired into the trainee level will receive on-the-job training and support to develop the skills needed to grow into the full Clinical Center Associate role.

We’re looking for individuals who are passionate about helping others and thrive in a team-oriented environment.

• Strong customer service and communication skills
• A positive, professional, and compassionate approach when interacting with patients and families
• Excellent organizational skills and attention to detail
• The ability to manage multiple priorities in a busy healthcare setting
• Basic computer and administrative skills
• Strong problem-solving abilities and willingness to learn
• The ability to work effectively both independently and as part of a team
• Previous experience in healthcare, scheduling, clerical support, medical offices, patient access, reception, or customer-facing roles is helpful, but candidates with transferable skills and a desire to learn are encouraged to apply.

• Enjoy helping people and creating positive experiences
• Stay organized while balancing multiple tasks
• Communicate effectively with a variety of people
• Take pride in providing excellent service
• Adapt well to changing priorities
• Want to build a career in healthcare administration or patient support

At Roswell Park, our work has a greater purpose. Every employee contributes to our mission of eliminating cancer and improving lives.

• Meaningful work that directly supports patients and their families
• Opportunities to learn, grow, and advance your career
• A collaborative and supportive team environment
• Comprehensive benefits and wellness programs
• A commitment to inclusion,…