Asst GM-Rooms Division - Richardson Hotel Buffalo NY

Asst GM-Rooms Division - The Richardson Hotel Buffalo NY

6 days ago Be among the first 25 applicants

Greenwood Hospitality Group specializes in the acquisition, development, and management of upscale full-service and select-service hotels. The company’s culture, known as the Greenwood EFFECT, focuses on core values such as integrity, collaboration, and empowerment. Greenwood’s team members, known as ambassadors, are its greatest asset and central to its success.

Role Description

This is a full-time, on-site role for an Assistant General Manager (Rooms Division) at The Richardson Hotel in Buffalo, NY. The Assistant GM will oversee daily operations of the Rooms Division, which includes front office, housekeeping, and guest services teams. Responsibilities include managing staff, ensuring guest satisfaction, upholding quality standards, and meeting financial and operational goals. Additional duties include staff training and development, addressing guest concerns, analyzing key performance metrics, and promoting collaboration across departments.

Qualifications

• Experience in managing operations within the Rooms Division, including front office, housekeeping, and guest services
• Proven leadership, team management, and staff training skills
• Strong communication and customer service orientation aimed at enhancing guest satisfaction
• Proficiency in operational analysis, financial management, and performance reporting
• Knowledge of hotel management systems and hospitality operations
• Ability to work collaboratively, maintain flexibility, and adapt to a fast-paced environment
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred
• Previous management experience in a luxury or upscale hotel environment is a plus

What we can offer you:

• $61,000 starting salary based on experience and qualifications
• Quarterly Bonus
• Health, vision, and dental insurance
• 401(k)
• Vacation
• Paid Holidays
• Opportunities for growth
• Discount programs for shopping, travel, tickets and more.
• Learning & Development programs and goal setting to create big possibilities for your career.

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