Overnight Valet​/Bellman | Buffalo Marriott LECOM Harborcenter

Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBOR CENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBOR CENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands— including hotel development, design and construction, e-commerce, and revenue management.

You can find out more by visiting our website, !

• Be available to work a flexible schedule (11p-7:30a), including weekends and holidays.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Place guest luggage inside room.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
• Monitor and maintain appearance of lobby areas and luggage holding room.
• Ensure confidentiality of hotel guests and security of guest room access.
• Other duties as assigned.

Dependent responsibilities during the overnight shift: Performing all functions of the bell staff; transporting guest luggage to/from guest rooms; escorting guests to rooms and informing guests of all hotel services and features; attending to immediate needs of each guest upon arrival and following through attention throughout stay; providing thorough knowledge of all hotel services and amenities; driving, parking and retrieving guest/visitor vehicles with courtesy, safety and efficiency.

• Valid driver's license in the state of hotel's operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Type: Full time

Pay: $16.50 USD/ hour. Plus tips.

Work Location: In person

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes