Front Desk Manager

Join to apply for the Front Desk Manager role at Hotel Equities
, operating at The Richardson Hotel in Buffalo, NY
.

The position offers a base salary of $61,000 per year and the opportunity to lead a dynamic front office team in a full‑service hotel environment.

• Lead, train, and motivate the Front Desk team to deliver exceptional, daily service.
• Oversee daily front office operations, ensuring smooth check‑ins, check‑outs, and guest satisfaction.
• Collaborate with Housekeeping, Sales, and other departments to create a seamless guest journey.
• Manage scheduling, payroll, and front office financials with accuracy and efficiency.
• Resolve guest concerns with professionalism, empathy, and creativity.

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full‑service hotel environment.
• Strong leadership skills with a hands‑on, service‑first approach.
• Excellent communication, organization, and problem‑solving abilities.
• Tech‑savvy with hotel systems; experience with Opera Cloud is a plus.
• A passion for hospitality and team development.
• Opportunity to grow within an expanding portfolio.

• Competitive salary and bonus potential.
• Quarterly bonus structure.
• Health, vision, and dental insurance.
• 401(k) plan.
• Paid holidays.
• Relocation assistance.
• Discount programs for shopping, travel, tickets, and more.
• Access to our Talent team for career development.

Employment type: Full‑time

Seniority level: Mid‑Senior level

Job function: Other

Location: Buffalo, NY

Industries: Hospitality

Referrals increase your chances of interviewing at Hotel Equities by 2x.

Hotel Equities is an equal opportunity employer and encourages applications from all qualified individuals.