Front Office Supervisor

Fairfield Inn & Suites® by Marriott Buffalo Airport, 4271 Genesee Street, Cheektowaga, NY 14225, USA

Fairfield Inn & Suites® by Marriott Buffalo Airport is seeking a Front Office Supervisor to join their team! (hotel description)

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
• Front
  
  Desk Duties:
  • Greeting guests, completing the check‑in/check‑out procedure through the Property management system while obtaining and storing pertinent information.
  • Taking reservations from incoming callers, inputting all information into the hotel management system; updates and cancels reservations as requested by the guest.
  • Handling cash, credit card information and goods at the property.
  • Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all; responding to all guest requests in a timely manner.

Morning

Shifts:

7 AM – 3 PM, Evening

Shifts:

3 PM – 11 PM, Weekend Availability needed

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

Pay range: $19.00 - $20.00

• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

No

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.