Overnight Front Desk Associate

Job description

This role requires weekend, holiday, and overnight availability. The typical shift for this role is 11PM - 7AM. This is a part‑time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well‑being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family’s needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!

Located in downtown Buffalo, the Embassy Suites Buffalo is a beautiful 123‑All suite hotel located at the stunning Avant building which also boasts upscale and sky‑high condominiums, Class A office space and world‑class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular downtown, city and lake views, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location near mass transit.

Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we’ve created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at:
Recruitment () ()

The Overnight Front Desk Associate provides prompt and courteous service by checking guests in and out of the hotel, answering guest questions and resolving guest challenges throughout their stay. The Front Desk Associate also promotes hotel services and amenities, provides upgrades as required, and upsells products to the guests. An overnight work schedule is required for this position.

• Input and retrieve information from computer system to confirm pertinent information, including number of guests and room rate
• Make appropriate selection of rooms based on guest needs
• Activate and provide electronic room keys
• Ensure smooth arrival experience for guest including explaining the location of their room and acknowledging brand‑specific reward program, and answering any other guest‑specific questions about hotel amenities
• Promptly answer phone calls and emails, transfer inquiries to applicable party including hotel employees and guests, and document correspondence in the appropriate software system
• Retrieve mail, packages, or other special items for guests as requested
• Ensure rooms and all services provided are correctly accounted for within guest statement
• Assist guests with checkout payments or charges
• Complete daily reporting and record‑keeping

• Ensuring front‑desk area is clean and well organized at all times including emptying trash cans, organizing and restocking supplies such as hotel key cards, envelopes, printer paper, water, gift shop merchandise, etc.
• Ensuring beverage area is stocked, clean, and organized at all times
• Supporting other departments during down‑time including tasks such as folding towels, changing light bulbs, sweeping and mopping

• Greet guests immediately in a friendly and sincere manner, always communicating using a positive and clear speaking voice
• Actively listen to understand guest questions and requests, and complaints such as price conflicts, insufficient heating or air conditioning, and respond with appropriate actions
• Promote and administer hotel marketing programs for arriving guest
• Summons bell services team members to escort guests to/from their rooms…