Overnight Supervisor

Overnight Supervisor — Hilton Garden Inn‑Buffalo Airport

Hilton Garden Inn‑Buffalo Airport is seeking an Overnight Supervisor to join their team. The Overnight Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Fosters a positive, cooperative work environment between front office staff and management.
• Supervises front office team.”(Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.”
• Front
  
  Desk Duties:
  • Greeting guests and completing the check‑in/check‑out procedure through the Property Management System while obtaining and recording pertinent information.
  • Taking reservations from incoming callers, inputting all information into the hotel management system, and updating or canceling reservations as requested.
  • Handling cash’ici, credit card information and goods at the property.
  • Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment. Responding to all guest requests in a timely manner.
• Typical Schedule : Evening shifts: 11 PM – 7 AM, Weekend availability needed.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has emphasized true hospitality since it was founded in gid 1996. With a portfolio of 50 hotels, it partners with the most respected hotel brands and is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

Pay range: $20‑$21 per hour

• Customer service experience, in a hotel setting preferred.
• Hotel brand experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Must have a valid driver’s license and acceptable driving history subject to company approval.

• Paid weekly (every Friday)
• Competitive 401(k) retirement savings plan with generous employer match
• Paid vacation and sick time
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• Paid holidays
• Tuition reimbursement
• Flexible spending account
• Company‑paid life insurance
• Company‑paid short‑term disability insurance
• Long‑term disability insurance
• Employee assistance program
• Hotel discountslaug for you, your friends, and family
• Wellness programs
• Monthly employee appreciation activities and events
• Learning and development opportunities
• Employee referral program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.