Sr Director Partner Hospitality

Sr Director - Premium & Partner Hospitality

Job Category
:
Ticket Sales & Services

Requisition Number
: SRDIR
002331

• Posted :
  January 13, 2026
• Full-Time
• On-site

Showing 1 location

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships ), and an NFL record four straight AFC Championships ) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history. Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

POSITION SUMMARY:

The Sr Director - Premium & Partner Hospitality will be a pivotal member of the Commercial team as a strategic partner to the Chief Commercial Officer, Vice President – Corporate Partnerships and Vice President - Ticket Sales & Service. The role will have oversight of the organization’s VIP hospitality and service programs. The position will be responsible for leading the premium service and hospitality strategy for luxury suites, premium clubs, and founding partners.

This is a high-impact leadership role focused on premium service, client retention, and delivering unmatched hospitality. The ideal candidate will be creative, organized, and a great communicator. They will have a client-centric mindset that prioritizes partner experience, anticipating needs, and personalizing services.

KEY RESPONSIBILITIES:

• Plan and manage the hospitality strategy, budget and service culture that align with organizational objectives and goals.
• Develop and execute short and long-term and annual plans for VIP guest programs, ensuring the delivery of unparalleled service and exclusive touchpoints.
• Oversee premium service delivery across all events to ensure consistent, white glove guest experiences tailored to premium clients.
• Work cross-functionally across the organization, liaise with Game Entertainment, Event Operations, Marketing, Security, and Legends Hospitality to elevate client interactions and execute premium benefits.
• Set clear performance expectations and KPIs; provide tools, training and support for team success.
• Foster a culture of accountability, collaboration and client-first thinking.
• Serve as a senior relationship manager for VIP clients, suite holders and corporate partners
• Proactively identify opportunities to elevate the guest experience through personalization, innovation, and continuous improvement

REQUIRED QUALIFICATIONS:

• 5+ years of hospitality leadership experience, including oversight of VIP programs, and luxury guest experiences.
• Bachelor's degree in hospitality or equivalent experience.
• Proven ability to operate flawlessly in fast-paced, high-visibility environments with little margin for error.
• Strong leadership, management, communication, and cross-functional collaboration skills.
• Ability to balance cost control with premium service delivery.
• Excellent communication skills and executive presence, with the ability to engage C-level clients, league officials, and high-net-worth clients
• Passionate about the entertainment industry with innovative, strategic thinking.
• Exceptional guest service instincts with a premium, detail-oriented mindset.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed

PREFERRED QUALIFICATIONS:

• Prior experience working in the NFL, another major professional sports league.
• Experience…