Senior Human Resources Service Center Specialist

Senior Human Resources Service Center Specialist

Location: Buffalo General Medical Center (US:

NY:

Buffalo) —
Work Type: Full-Time,
Shift: 1

The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related to the following Centers of Excellence (COE):
Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the "front Door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

The Senior Human Resources Service Center Specialist will be responsible for the development and growth of our HRSC operations and service delivery, including building and managing the support team. The Senior HRSC Specialist will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure. This will require a balance of strategic thinking with day-to-day execution, including motivating a team, driving service improvement, and collaborating cross-functionally among all COEs to identify opportunities and resolve issues that meet and exceed customer expectations.

Bachelor's degree in human resources, business, or related field required.

5 years of experience in a customer‑facing and service‑related role required; 5 years in a supervisory capacity required. Proficiency with HR technology, including HCM system, Microsoft Word and Excel, email, phone, and intranet. Customer service driven; strong written and oral communication; interpersonal and conflict management skills. Must be organized and able to multi‑task. Must work a non‑traditional schedule (e.g., 7 am–4 pm or 11 am–7 pm).

Preferred: 3 years in Human Resources related field.

Department: KH Human Resources Service Center;
Standard Hours – Bi‑Weekly: 75.00;
Weekend/Holiday Requirement:
No;
On‑Call

Required:

No;
Scheduled

Work Hours:

8 am–4:30 pm (may vary and cross into 2nd shift);
Work Arrangement:
Hybrid.

Grade: EX212;
Pay Frequency:
Bi‑Weekly;
Salary Range: $61,756.50 – $84,922.50 (wage varies by experience, qualifications, internal equity, and any applicable collective bargaining agreement). Requisition #: 14025.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission‑critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person.

We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

Equal Opportunity Employer. Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences. Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.