Human Resources Service Center Specialist

Human Resources Service Center Specialist Location

Buffalo General Medical Center, US:

NY:

Buffalo

Full-Time

Shift 1

The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related to the following Centers of Excellence (COE):
Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, HRIS and Learning and Performance. The HRSC will serve as the “front Door” to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs. The Human Resources Service Center Specialist (HRSC Specialist) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely.

The HRSC Specialist will work under the direction of a supervisor to ensure Tier 1 HR service delivery is consistent and of high quality.

Associate degree in Human Resources, Business or related field required. Bachelor’s degree in Human Resources, Business or related field preferred.

1 year of experience in Human Resources related field required. 1 year of experience in a customer facing and service related role required. Experience in using HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required. Experience in Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required.

Must be organized and able to multi-task required. Must be able to work a non-traditional schedule to accommodate multiple shifts. Example 7 am - 4 pm or 11 am - 7 pm required.

Job Details

• Department: KH Benefits
• Standard Hours Bi-Weekly: 75.00
• Weekend/Holiday Requirement:
  No
• On Call
  
  Required:
  
  No

• Scheduled
  
  Work Hours:
  
  8 am - 4 pm
• Work Arrangement:
  Hybrid
• Union Code: N00 - Non Union KH
• Requisition #: 12650
• Grade: HR208
• Pay Frequency:
  Bi-Weekly

$22.65 - $31.15

* Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.