IT Business Analyst

Nissha Medical Technologies is excited to be hiring for an IT Business Analyst to join our team. This position can be remote or work out of any one of our sites in the US.

Support the investigation of issues as they are reported to IT. This includes troubleshooting the issue, identifying and analyzing root causes, obtaining additional information related to the issue, documenting findings, testing theories or potential fixes, implementing resolutions following department change policies.

Support assigned enhancement requests. Facilitate discovery sessions to fully understand and document business needs. Analyze current processes and identify gaps for improvement. Determine, test, and document potential solutions. Support change plan development and prioritization, ensuring alignment with business goals. Document the change plan (if applicable). Work with management team to implement this following priority, budget, and change policies. Support UAT activities and document feedback for iterative improvements.

Support software implementations across global NMT sites. Develop a strong understanding of business needs by conducting discovery sessions. Document and translate business requirements into clear specifications, process models, use cases, and user stories. Support system configurations and testing as needed. Provide end‑user training throughout the project life cycles and post‑Go Live support. Support Go Live activities and monitor hyper care to resolve post‑deployment issues.

• Act as an interface between the business and IT team throughout the delivery life cycle.
• Develop a solid understanding of business needs by holding discovery sessions, documenting business requirements, and translating needs to clear specifications.
• Research and identify potential options that are both feasible and serve the business needs.
• Maintain business requirements throughout the delivery cycle, incorporating any changes to scope or the proposed solution as they arise.
• Support scope management of assigned initiatives and upscale scope creep to Project Manager, or Management team as applicable.
• Support the investigation, troubleshooting, and resolution of issues reported by the business, working with internal/external parties as needed.
• Support system configurations as needed, including system testing, documentation, and change implementation.
• Participate in change management activities including software testing, change planning, and change execution activities.
• Responsible for system documentation including test cases, test artifacts, system "How To" documents, end‑user troubleshooting guides, and configuration workbooks.
• Participate in multiple initiatives simultaneously— including site implementations, new module rollouts, enhancement requests, and/or incident investigations.
• Adhere to all department and organizational policies and procedures.
• Continue to build upon application knowledge and develop/maintain SME level knowledge within the assigned applications/ modules.

• Bachelor's degree from an accredited college with a degree in Project Management, Business or Public Administration, Computer Science, Communications, or a related field
• Minimum 3 years' experience in system documentation, such as writing business requirements (BRD), business process mapping, creation of test cases, etc.
• Experience implementing software applications supporting enterprise operations, including ERP systems and integrated business operations applications
• Experience working with cross functional and global teams
• Demonstrated experience managing projects or tasks through the SDLC phases, from requirements gathering to deployment and maintenance
• Experience using Microsoft Word, Excel, and Visio
• Possess excellent written and verbal communication skills
• Requires two or more years of relevant experience as a business analyst, business systems analyst, or systems project manager
• Some international and domestic travel may be required

• Experience with Oracle Fusion, ROBAR, or RFGen is a plus
• Functional…