IT SUPPORT

IT Systems Technician –

Buffalo, NY

Regular, Full Time

Join DiVal Safety Equipment in our Buffalo, New York headquarters as a member of our dynamic and fast paced I.T. team. The focus of this position is to proactively maintain employee workstations and office hardware, as well as support employees in using technology to efficiently accomplish required business tasks.

• Perform basic set-up and maintenance of user profiles, computers, printers, copiers, and other basic office hardware. Manage updates and anti-virus protection.
• Log and track deployment of all hardware in use and in storage.
• Act as the first point of contact for all technology-related issues. Receive, document, and respond to all requests. Take ownership of support requests. Promptly and effectively resolve basic requests related to computers, applications, printers, phones, and connectivity. Escalate as needed.
• Document and communicate repetitive issues to help identify training and technology needs.
• Promote continuous improvement within the department - submitting 6-9 improvements annually to maintain or improve system integrity.

• Experience supporting and troubleshooting the following:
  • Computers, printers, mobile devices and related office equipment
  • Windows 10, Windows 11, Linux, Office 365, Edge and Chrome
  • Windows Server experience.
  • Network connectivity
• Experience with basic administration of Managed Switches.
• Experience with Active Directory/Group policy is a huge plus.
• Strong analytical and problem-solving skills
• Strong planning and organizational skills
• Good communication skills, both written and verbal
• Possess a positive attitude, a team player
• High School diploma/GED equivalent with 1+ years relevant experience or Associates Degree

DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.

Disclaimer:
Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.