Tech Ops Insights Manager & MRO Partnerships

Tech Ops Insights Manager & MRO Partnerships

Aire Xpert helps airlines and MRO’s improve the speed, clarity, and coordination of AOG/OOS events. We are hiring an experienced operations professional, ideally with 5-6 years in an MCC/MOC, Tech Ops Control, or airline vendor‑management role who can analyze maintenance events, identify root‑cause patterns, and support stronger collaboration with third‑party MROs.This role blends operational insight, event analysis, and relationship management. You’ll be a key partner to our customers, helping them understand how decisions, communication, and vendor performance affect aircraft recovery times.

Aire Xpert is tech startup in Buffalo, NY that is here to transform the way aircraft maintenance operations occur within an airline. Built exclusively for aircraft operators, our one‑of‑a‑kind digital platform, combines project management and communications technology that connects all maintenance stakeholders and amplifies performance like never before. Aire Xpert is here to enhance ethical standards to the industry while providing outstanding customer service.

Our crew has gained significant traction with airline brands that you rely on to fly and we’re always giving them tools to transform how they operate. We now have a loyal customer base with high‑growth opportunities ahead of us and want you to join our journey!

• Review AOG/OOS events to identify:
  • Contributing factors and avoidable delays
  • Coordination issues between airline teams and Line MROs
  • Communication gaps that slowed decision‑making
  • Patterns across stations, shifts, or vendors
• Prepare clear, data‑backed operational insights for customer reviews.
• Support Account Management and Customer Success during:
  • Renewal discussions
  • Quarterly operational reviews
  • Vendor performance evaluations

• Build and maintain strong relationships with third‑party Line MRO partners.
• Help standardize best practices for coordination, communication, and event handling.
• Assist with onboarding and supporting new vendors adopting Aire Xpert.
• Provide balanced, credible insight during airline–MRO joint reviews.
• Translate vendor feedback into actionable product and workflow improvements.

• Support Product by validating real operational workflows and identifying gaps or opportunities.
• Help Marketing create grounded, real‑world operational content and case studies.
• Join Sales and Partner Success calls to provide industry context and ask deeper operational questions.
• Assist internal teams with understanding how airline maintenance events truly unfold.

• Attend relevant industry events, user groups, and working sessions (e.g. safety/quality forums, MRO conferences).
• Represent Aire Xpert with credibility based on lived operational experience.
• Share observations and operational trends seen across stations and vendors.

• 5–7 years in MCC/MOC, Tech Ops Control, Line Maintenance coordination, or airline vendor‑management.
• Strong understanding of AOG/OOS workflows, escalation paths, and decision‑making under pressure.
• Experience coordinating with or overseeing third‑party Line MRO providers.
• Ability to interpret maintenance event timelines, logs, communication threads, and delays.
• Skilled at explaining complex maintenance scenarios clearly and objectively.
• Analytical mindset with comfort working with operational data.
• Excellent communication and relationship‑building abilities.
• Willingness to travel 15–25%.

• Stock options
• Unlimited PTO
• Health, dental, and vision insurance
• Hybrid work environment (three days in‑office per week)
• Valid passport required (approximately 10–15% travel)

• Airlines and MROs trust your operational judgment and perspective.
• Internal teams rely on your insights to support customer outcomes and identify improvement opportunities.
• Maintenance event reviews become clearer, more actionable, and more consistent.
• Vendor partners feel supported, informed, and better aligned with airline expectations.
• You strengthen Aire Xpert’s reputation as a knowledgeable, operationally credible…