Service Desk Analyst ; Part-Time

Service Desk Analyst I (Part-Time)

Synergy IT Solutions

$21.00/hr – $22.00/hr

• Monday 8 AM – 12 PM
• Tuesday 3 PM – 7 PM
• Wednesday 3 PM – 7 PM
• Saturday 12 PM – 4 PM
• Sunday 12 PM – 4 PM

Our Service Desk Analyst I provides effective diagnostic evaluation of end‑user needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the clients’ satisfaction. Resolution includes identifying, researching, and resolving technical problems, timely responses to phone calls and email requests for technical support. This position also requires accurate documentation and tracking and monitoring the problem to ensure a timely resolution.

Synergy’s Analyst I takes the initial inquiries via phone or email and troubleshoots relatively simple hardware, software or network problems. Responsibilities are to service phone and email requests to exceed customer expectations and to recognize and elevate more difficult problems to Service Desk Analyst II.

• 1–2 years of experience in a Help Desk environment preferred.
• High School Diploma required.
• Excellent oral and written communications.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Logical, analytical, technical troubleshooting skills.
• Knowledge and experience of customer service practices.
• Knowledge of Active Directory and Microsoft Exchange preferred.
• Knowledge of mobile devices, including Apple and Android devices.
• Knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• Display a sense of urgency.
• A+ certification preferred.

You’ll be part of a collaborative, mission‑driven team dedicated to delivering exceptional service and innovative solutions to the clients that shape our communities.

• Employee Stock Ownership Plan
• Flexible schedules
• Paid Time Off
• Paid Sick Leave
• Floating & observed holidays
• Certification & training reimbursements
• Dog‑friendly workplace!

Entry level

Part‑time

Information Technology