EHR Support Specialist

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a driven, forward-thinking eHR Support Specialist to join us and grow with us in a dynamic, high-impact role. If you’re an experienced healthcare IT professional eager to build toward leadership and shape the future of clinical technology, this is an exceptional opportunity.

Location: 30 N. Union Road Williamsville, NY | Based at corporate office with hybrid flexibility and requirement to visit area offices

Department: eHR & IT Analytics Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM

• Serve as the first point of contact for EHR-related support across the organization, delivering timely troubleshooting and resolution via help desk tickets, phone, or in-person assistance.
• Document and track support issues, escalating more complex technical concerns to appropriate teams as needed.
• Maintain the integrity and functionality of the EHR system (MEDENT), including configurations, templates, user roles, and master files.
• Implement, test, and validate system updates, forms, and features to ensure stability and usability.
• Monitor and support essential EHR operations such as scanning, printing, faxing, portal messaging, and task routing.
• Coordinate with IT and vendors to resolve system connectivity or hardware issues impacting clinical workflows.
• Ensure seamless document and data flow across systems and platforms.
• Configure and onboard new users by creating accounts, assigning permissions, and ensuring proper access prior to start.
• Maintain accurate user records and manage deactivations for departing staff.
• Support the organization’s upcoming transition from MEDENT to EPIC, including data validation, testing, and readiness activities.
• Identify and recommend opportunities to optimize system usage, improve workflows, and support data-driven decision-making.
• Perform other related duties as assigned.

We offer a competitive salary and benefits package. The hiring range is between $74,000 to $87,000
* per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Education:

• Associate’s or Bachelor’s in Health Information Technology, Computer Science, or a related field (or equivalent experience).

Experience:

• Minimum of 2 years’ experience in EHR support or healthcare IT; experience with MEDENT or EPIC is strongly preferred.
• Prior involvement with system migrations or implementations is a strong asset.

Skills &

Competencies:

• Deep understanding of ambulatory workflows, clinical roles, and how users interact with EHR systems.
• Proven analytical and troubleshooting capabilities combined with effective communication across technical and clinical audiences.
• Proficiency with Microsoft Office; experience with help desk systems is preferred.
• Meticulous attention to detail, strong organizational discipline, and a proactive mindset.

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.