Data Center & Route Switch Field Service Technician

Data Center & Route Switch Field Service Technician

This is a full‑time, benefits‑eligible position that includes a company vehicle, a gas card for the vehicle, inventory, and paid training. Paid training includes two certifications: CCT Data Center and CCT Route/Switch, which come with a dollar‑per‑hour increase. Acuative is willing to invest in you for this role.

Technicians may be assigned tickets up to four hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network‑based hardware. You will be guaranteed forty (40) hours of pay per week, even if not dispatched.

To qualify, you must have a clear driver’s license (no more than 4 points), the COVID‑19 vaccination, be willing to work mostly Monday‑Friday, and have the capacity to lift up to fifty pounds and climb a ladder.

Selected candidates receive a full week of paid training and support. Acuative is a drug‑free workplace.

Acuative, the nation’s leading independent provider of telecommunications field services, seeks a Field Service Technician. The role focuses on covering the (MARKET) area, providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network‑based hardware.

• Installation and maintenance of networking hardware (routers, switches, WAPs)
• Installation and maintenance of telephony equipment and circuits
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment
• Installation and support of retail technology systems – POS, digital signage, and video surveillance systems
• Circuit extensions and structured cabling
• Site surveys and audits
• Maintain company vehicle, inventory, and tools to departmental standards
• Accurately and timely submission of all job‑related documents and deliverables

• Working knowledge of networking hardware and topologies
• Familiarity with Cisco networking products and interfacing through Cisco CLI
• Understanding of telephony systems (VOIP, PBX, key systems) and hands‑on hardware troubleshooting
• Knowledge of computing system hardware for break/fix support of desktop PCs and/or servers
• Physical installation experience with routers, switches, WAPs, servers, POS, digital signage, and peripherals
• Configuration support for a variety of technology platforms through console and remote applications
• Experience with LEC circuit identification and extensions
• Familiarity with cabling standards and ability to pull and terminate cabling in various environments
• Ability to operate basic power tools (drills, saws, etc.)
• Work on ladders and lifts where required
• Working knowledge of Microsoft Office (Excel & Word)
• Ability to follow detailed job documents
• Willingness to travel within assigned region to meet SLAs
• Availability for on‑call, after‑hours, and weekend work
• Valid driver’s license with a clean driving record

• Associate’s degree in Information Technology or equivalent experience
• CompTIA, Cisco, cabling, and PBX system certifications are a plus
• One week hardware training at Global Technology Center in Strongsville, OH
• Must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

Location:

Buffalo, NY

Salary: $60,030 – $75,060 per year