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Service Delivery Manager
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-01-04
Listing for:
Galactic Network Integrators
Full Time
position Listed on 2026-01-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Serves as the primary liaison between Buffalo Public Schools and the vendor team. Responsible for day‑to‑day service coordination, SLA oversight, reporting, and ensuring continuity of IT services across all functional areas.
Key Responsibilities- Act as the single point of contact for BPS IT leadership
- Oversee contracted staff performance and service delivery
- Manage SLA compliance, escalation handling, and incident coordination
- Lead service reviews, reporting, and transition activities
- Maintain operational documentation and service records
- Strong background in IT service delivery and public‑sector environments
- Experience coordinating multi‑disciplinary IT teams
- Excellent communication and stakeholder management skills
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management and Information Technology
Location & Salary: Buffalo, NY $90,000.00–$
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