Technology Support Specialist, SPHHP Business Operations

University at Buffalo is hiring a Technology Support Specialist, SPHHP Business Operations to plan, build, and launch information systems for the School of Public Health and Health Professions. The specialist keeps in-house software and network connections stable, resolves end-user software and connectivity problems, and trains users when needed. Reporting to the SPHHP IT Director, the role also serves as the operational hub for service requests and classroom technology support.

• Maintain and configure IT management tools such as Lansweeper, SCCM, Jamf, Windows Defender, Beyond Trust, and Box
• Keep applications and infrastructure available, with procedures for ongoing server management
• Support faculty, staff, and students with hardware, software, printers, mobile devices, and related technologies
• Coordinate and track technology service requests with SPHHP Technology Services
• Resolve large-scale technical issues together with UBIT/HSIT and other campus partners
• Provide end-user technology support for classrooms, including audiovisual and hybrid meeting tools
• Train other IT staff when new tools are introduced
• Hold a bachelor's degree or an equivalent combination of education and experience
• Earn $70,000 - $75,000 per year in a UUP professional appointment
• Report to the SPHHP IT Director on the South Campus