Systems & Integration Manager

## Systems & Integration Manager Apply:
Hybrid Career:
Reliance Rx Specialty Pharmacy Management, LLC:
Buffalo, NY (14221):
Full time:
Posted Today:
R0012624#
** FIND YOUR FUTURE
** We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.#
** Overview
* * The Systems and Integration Manager will be responsible for the overall management, optimization, and continuous improvement of the pharmacy management system, third party integrations, and related technology platforms supporting specialty pharmacy operations. This role will serve as the primary liaison between pharmacy operations, IT, billing/reimbursement, vendors, and system third party vendors to ensure technology solutions effectively support business needs, regulatory requirements, workflow efficiency, and patient service.

The Systems and Integration Manager will lead system configuration, workflow development, automation, electronic data interchange (EDI), Open Refill File Transfer “ORTF” configuration, acceptance, and delivery, 835/payment file implementation, enhancement requests, issue resolution, and system-related projects. The role will identify opportunities to improve processes through technology with high ROI, while maintaining system integrity, data accuracy, compliance, and operational efficiency.#
** Qualifications
* ** Bachelor’s degree required. An additional four (4) years of experience will be considered in lieu of degree.
* Five (5) years of experience working in specialty pharmacy, healthcare IT, or with pharmacy management systems required.
* Experience configuring or administering pharmacy software is strongly preferred.
* Experience with EDI transactions and 835 files preferred.
* Understanding of pharmacy claims, billing, reimbursement, and payor processes.
* Strong understanding of specialty pharmacy workflows.
* Experience with system testing, workflow development, automation and implementation.
* Strong project and program management and organizational skills.
* Ability to work effectively with both technical and non-technical teams.
* Strong Microsoft Office skills required; experience with Script Med preferred.
* Excellent verbal, written and interpersonal communication skills.
* Proven examples of displaying the Reliance values:
Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.#
** Essential Accountabilities
*** Serve as the primary business owner and subject-matter expert for the pharmacy management system.
* Maintain system configuration, workflows, business rules, protocols, queues, and user functionality. Evaluate system capabilities and identify opportunities to improve efficiency, accuracy, and scalability. Maintain system documentation, workflows, configuration specifications, and change history.
* Partner with IT and software vendors on system upgrades, releases, testing, and issue resolution.
* Manage and oversee the organization's transition to NCPDP F6 pharmacy claims standards, including requirements gathering, system configuration, testing, vendor coordination, implementation, and ongoing pharmacy claims management support to ensure compliant and efficient claims processing.
* Develop and enforce standardized procedures for user provisioning, role assignment, access reviews, and termination workflows to ensure appropriate system access and data security. Oversee periodic audits and validation of user permissions, ensuring access remains aligned with job responsibilities and compliance requirements.
* Collaborate with Compliance, Information Security, and business stakeholders to define and maintain role-based access controls and system…