Senior Solutions Developer - Business Intelligence and Analytics

## Senior Solutions Developer - Business Intelligence and Analytics Apply:
Hybrid Position:
Buffalo, NY:
Full time:
Posted Today:
R90691#
** Overview:
** Responsibilities involve designing, implementing, and maintaining Service Now Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.  #
*
* Primary Responsibilities:

*** Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within Service Now
* Create and maintain various types of Service Now performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
* Create/modify scripts and database views for use in analytics
* Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
* Identify and manage opportunities for analytics improvement initiatives
* Establish and maintain a platform-wide governance framework for Service Now Platform Analytics
* Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
* Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups
* Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff.
* Identify opportunities for process improvement and automation within the CMDB and related processes.
* Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management
* Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
* Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
* Promote an environment that supports diversity and reflects the M&T Bank brand.  #
** Education and Experience

Required:

** Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.  #
** Education and

Experience Preferred:
** Bachelor’s degree in Computer Science or Computer Engineering Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
* Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
* Advanced technical and analytical skills
* Advanced problem solving and troubleshooting skills, including identification of root causes
* Advanced knowledge and advanced expertise in industry and/or vendor technologies
* Able to solicit, gather, document, and analyze system specifications and requirements
* Ability to work independently and collaboratively with others in a team environment
* Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
* Understanding of how supported technologies interact with other systems and services
* Excellent written and verbal communication skills
* Effective influencing skills
*…