Technology Field Technician

• Potential Compensation with bonus and/or commission: N/A

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

This is a hands‑on, mobile role that serves as the primary resource for onsite IT support, hardware deployment, and technology projects across our dealership locations throughout Western New York. You’ll be on the road regularly, providing white glove technology service directly at our dealerships.

• Serve as the primary point of contact for onsite IT service requests
• Travel regularly between dealership locations to fulfill hardware and support needs
• Deploy, configure, and install new workstations, peripherals, and technology equipment
• Perform new user hardware setups, including workstation build‑out and deskside orientation
• Handle hardware installation, break/fix, including computers, printers, phones, and networking equipment
• Manage hardware transport, asset tracking, and inventory across locations.
• Support technology projects including hardware refresh cycles and location buildouts and moves
• Participate in user provisioning and de‑provisioning in coordination with the help desk team
• Maintain accurate documentation of work performed and assets deployed

Requirements:

• Valid New York State driver’s license with a clean driving record required.
• Position is on‑site and not eligible for remote work.
• Lift 50+ pounds, carry up to 30 pounds, bend, kneel, reach and climb stairs and ladders and use hand and power tools.
• Occasional evening, weekend, and after‑hours work may be required based on business needs.

Ability to travel between company locations as needed

We do what is right

We strive to be the best

We treat each other right

We work together

We find a way

If you’re looking for a career with unlimited opportunity, where you love coming to work, all while going the extra mile for your customers and co-workers, a career as a Technology Field Technician at West Herr may be what you need.

West Herr is an equal opportunity employer.

CONFIDENTIALITY:
All information that you submit to West Herr shall be maintained in confidence and will not be disclosed by West Herr or shared with any persons other than the West Herr group of dealerships, except as required by law or judicial process.

CONDITIONS:
West Herr Automotive Group, Inc., and its dealerships, is an inclusive employer. We are an equal opportunity employer. We are committed to providing a workplace free from discrimination or harassment based on any characteristic or trait protected by law. We expect every member of the West Herr community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please notify us if you require a reasonable accommodation to complete the employment application, interview, pre‑employment assessment(s) or any other application or job‑related requirement.