Infrastructure Analyst Mac Operations Support

Infrastructure Analyst Mac Operations Support page is loaded## Infrastructure Analyst Mac Operations Supportremote type:
Onsite Position locations:
Buffalo, NYtime type:
Full time posted on:
Posted Yesterday job requisition : R90662#

Location:

On-Site 5 days a week Seneca One Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering
** Technical expertise
*** Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.
* Strong
** Jamf
* * expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
* Working knowledge of
** Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment**.
* Ability to troubleshoot complex or recurring issues rather than simply escalate them.
* Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.
** Operational ownership
*** Own complex Mac incidents and escalations from initial triage through resolution.
* Serve as an escalation point for Level I/II Tech Squad technicians.
* Manage or help oversee the specialized Mac support queue.
* Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
* Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.
** Leadership / SME expectations
*** Mentor Level I/II technicians and provide Mac troubleshooting guidance.
* Develop and maintain Mac knowledge articles and operational documentation.
* Lead investigations into high-impact or recurring Mac incidents.
** Education and Experience

Required:

*** Minimum of 6 years' higher education and/or work experience
* Enterprise endpoint/desktop support experience.
* Substantial macOS enterprise support experience.
* Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
* Experience working escalations and complex incidents in a large enterprise environment.
* Prior experience reading and digesting technical information
* Detail-oriented
* Strong written and verbal communication skills
* Prior experience communicating technical information within a team and to immediate manager
* Strong customer focus, including ability to manage customer needs and multiple work priorities
** Education and

Experience Preferred:
*** Bachelor's degree in technology-related field
* ** 4-6+ years
** of enterprise endpoint/desktop support experience.
* ** 2-3+ years
** of substantial macOS enterprise support experience.
* Apple Certified Support Professional
* Apple Certified IT Professional
* Relevant Jamf training/certification
* Minimum of 7 years' higher education and/or work experience
* Certifications or special training in related technologiesM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $ Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.#
** Location
* * Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one:
** make a difference in people's lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.