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IT Support Specialist
Job in
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-10-20
Listing for:
6sense
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support
- This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms
- You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement
- We’re looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive
- Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions
- Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
- Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
- Administer and troubleshoot Okta, Entra , SSO, MFA, and identity-related services
- Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1
Password, Git Hub, Claude Enterprise, and Workato - Deploy, configure, and maintain endpoints using Intune, Iru, and Crowd Strike
- Maintain accurate asset inventory and device lifecycle management
- Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices
- Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency
- Create and maintain documentation, knowledge articles, and standard operating procedures
- Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events
- Health & Wellness:
Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges - Giving Back:
Giving Fridays Rotating Charity Support, 6sense Gives Back Programs, Month of Service - Social Well Being:
Flexible Time Off, HUB Working Model, WeWork Access - Professional Development:
Linked In Learning Courses, WFH Stipend, Revenue Certifications, Management Training
- Experience working in a fast-paced, remote-first environment3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
- Strong attention to detail, ownership, and a continuous improvement mindset
- Experience supporting macOS and Windows environments
- Interest in AI technologies such as Microsoft Copilot and Claude
- Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
- Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
- Basic scripting or automation experience using Power Shell, Bash, Python, Workato, or similar tools
- Strong troubleshooting, communication, and customer service skills
- Familiarity with identity and access management concepts including Okta, Entra , SSO, and MFA
- Experience administering Okta, Entra , Intune, or Iru
- Experience supporting AI platforms and governance practices
- Experience with Workato or workflow automation platforms
- ITIL, Okta, Microsoft, Apple, or security-related certifications
- Experience supporting executive stakeholders and globally distributed teams
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