Head of Software Systems & Business Enablement

Title:Head of Software Systems & Business Enablement

Location:Remote

Reports to:SVP, Enterprise Applications & Digital Platforms

Salary Range:$180,000 - $220,000/yr + $40,000 performance bonus

Founded in 1935, The Fedcap Group is a $425M global nonprofit organization focused on advancing economic well-being for individuals facing barriers to employment. Headquartered in New York City, Fedcap operates across 106 locations in 29 U.S. states, the U.K., Canada, and Australia serving nearly 332,000 people annually. Fedcap’s mission is to create opportunities for people facing barriers to achieve economic independence, dignity, and become contributing members of society.

Through innovative programs, strategic partnerships, workforce development initiatives, and community-based services, Fedcap helps individuals build sustainable pathways to employment and long-term success.

The Fedcap Group (TFG) is seeking a strategic, business-oriented Head of Software Systems & Business Enablement to lead the management, optimization, and lifecycle of all software systems across TFG’s international footprint. This role will ensure our platforms are reliable, well-governed, cost-effective, and positioned to harness innovation and AI so the business can operate efficiently and scale.

Reporting to the SVP, Enterprise Applications & Digital Platforms, the Head of Software Systems & Business Enablement will serve as the bridge between business operations and technology, partnering with business leaders and technology peers to translate business needs into sustainable system capabilities.

Additionally, the Head of Software Systems & Business Enablement, will own a portfolio of 300+ systems and vendors, drive rationalization, adoption, and lifecycle discipline, while shaping the team needed to deliver.

• Maximize Business Value Through Innovation & AI
  Ensure software systems are configured, adopted, and continuously improved, and identify opportunities to apply AI, automation, and emerging capabilities that improve efficiency, service delivery, and measurable business outcomes.

• Establish Strong System Ownership & Lifecycle Management
  Create disciplined ownership and lifecycle standards across the software portfolio, from selection through consolidation and retirement.

• Build a Business-Facing Partnership Model
  Establish trusted partnerships with business units, proactively identifying opportunities to improve processes, increase adoption, reduce manual work, and use technology more effectively.

• Strengthen Architecture, Integration & Standardization
  Lead the systems and application architecture function, aligned with enterprise-wide standards. Partner with Software Engineering and Data & Analytics to strengthen interoperability, API enablement, and data flows while reducing redundant or fragmented systems.

• Drive Adoption, Change & Service Excellence
  Establish consistent practices for onboarding, training, change management, service levels, user communications, and feedback so technology changes translate into sustained operational improvement.

• Cultivate a High-Performing, Business-Focused Team
  Invest in the capabilities and growth of a distributed, high-performing team. Foster a culture of business partnership, accountability, documentation, and continuous improvement.

• Partner with the SVP to define and execute a multi-year systems roadmap aligned with TFG’s growth.
• Drive platform rationalization and consolidation in alignment with enterprise architecture and technology strategy.
• Identify, evaluate, and scale AI, automation, and emerging capabilities within TFG’s…