IT Support Engineer II - Escalations & SLA Champion
Listed on 2026-10-20
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Intrinsicamerica is seeking a Level 2 Engineer for our Service Desk to provide escalated remote support to customers. You’ll troubleshoot macOS, Windows, M365, and Google Workspace, acting as a crucial escalation point and keeping ticket documentation up to date.
You will be measured on timely initial responses (10-minute SLA) and effective coordination with cross-functional teams to resolve issues while maintaining excellent communication under pressure.
Join us at Intrinsicamerica as our next IT Support Engineer II
- Escalations & SLA Champion in New York, NY, United States.
Our team is growing, and we are hiring a IT Support Engineer II
- Escalations & SLA Champion in New York, NY, United States.
This role is for the IT Support Engineer II
- Escalations & SLA Champion role at Intrinsicamerica.
We are seeking a motivated IT Support Engineer II
- Escalations & SLA Champion to join Intrinsicamerica in New York, NY, United States.
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