Cloud Operations Lead

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for Cloud Operations Lead for a client based out in Cambridge, MA (Remote). Please see the job description below for your reference.

Job Title:

Cloud Operations Lead

Location:

Cambridge, MA Remote

Act as the primary technical escalation point and hands-on operational responder for infrastructure, network, database, and cloud workload issues across GCP (primary) / AWS. Troubleshoot Git Ops deployment failures, synchronization issues, and application rollouts using Argo CD and Git Lab CI/CD. Perform real-time diagnostic analysis using observability tools, cloud-native logs, and metrics to identify and resolve root causes. Execute standard operational procedures, automate repetitive maintenance tasks, and apply immediate hotfixes or operational patches to restore service availability.

This is a heavy troubleshooting and project-based role requiring active participation in an on-call rotation for production support.

Lead major incident management (MIM) processes, acting as the primary incident commander during outages, failed deployments, or high-severity events. Coordinate cross-functional technical teams to drive rapid resolution and minimize service impact (MTTR). Manage incident communication across stakeholders, leadership, and external partners. Own on-call rotations, incident escalation paths, and bridge management.

Facilitate Post-Incident Reviews (PIRs) and root cause analysis (RCA) to uncover underlying systemic weaknesses. Track, prioritize, and manage problem records to prevent recurring pipeline, deployment, and infrastructure issues. Partner with SRE, Dev Ops, and Development teams to prioritize stability fixes, architectural remediations, and technical debt elimination.

Maintain operational SLAs, SLOs, and OLAs; continuously monitor and report on system uptime and operational metrics. Manage ITSM practices including Change Management, Event Management, Release Governance, and Capacity Planning. Lead, mentor, and build a team of cloud support engineers, fostering a continuous-improvement mindset around automated CI/CD and Git Ops practices. Manage vendor relationships and cloud provider support agreements (GCP/AWS support tickets).

Maintain strong security awareness across infrastructure and deployment practices, flagging and addressing risks proactively.

• Kubernetes:
  Strong hands-on experience (deployments, troubleshooting, scaling, managed services like GKE/EKS).
• Argo CD:
  Expert-level, hands-on experience (application syncing, rollbacks, status monitoring, Git Ops workflows).
• Database Knowledge:
  Solid working knowledge of databases (administration, performance troubleshooting, query-level debugging).
• GCP:
  Strong hands‑on cloud experience (compute, networking, IAM, monitoring).
• Security Awareness:
  Working knowledge of cloud security best practices, IAM policies, and vulnerability awareness.

• Git Ops & Deployment Tools:
  Deep hands‑on experience with Argo CD and Git Lab (CI/CD pipelines, runner management, repository management).
• OS & Networking:
  Deep knowledge of Linux administration, networking protocols (TCP/IP, DNS, VPNs, Firewalls), and cloud networking (VPCs, route tables, load balancers).
• Monitoring & Observability:
  Hands‑on experience with tools such as Datadog, Cloud Watch, Google Cloud Monitoring, Prometheus, Grafana, Splunk, or New Relic.
• Automation & IaC:
  Proficiency with scripting languages (Python, Bash) and…