Transportation Admin - Fast Carrier & Support

Who we are looking for:

ACV Auctions Transportation is looking for an enthusiastic Transportation Administrator who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our carrier partners work hard and appreciate super fast payment. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier payment inquiries in a timely manner.

Please note the required schedule for this position is Monday-Friday 11:30a-8p

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for ensuring timely payment to our carrier partners
• Verify receipt and accuracy of bills of lading (BOL)
• Assist carriers with payment inquiries
• Communicate the value of working with ACV and why they would want to partner with us.
• Convert carriers from check payments to ACH by communicating how much faster it is
• Verify all pertinent carrier information is accurately entered into Salesforce
• Set proper expectations with carriers regarding how fast we pay
• Collect and upload carrier documents to Netsuite and Salesforce
• Provide high-quality support to carriers via phone and email as needed
• Resolve challenging and complicated payment issues with effective problem solving skills
• Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
• Other duties as assigned.

What you will need:

• High School Diploma or equivalent required.
• 1 year related experience in customer service, transportation, and/or payments operations.
• Ability to read, write, speak and understand English.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

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